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                                                                              SUMMARY

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Weekday lessons that are canceled by the student less than 48 hours prior to the lesson on our scheduling system BOOKEO cannot be made up, nor can tuition be refunded. In case of sickness, a teacher may, at his or her discretion, offer to reschedule the lesson if he or she has an available time slot. You are never charged for a lesson canceled by your teacher, and you are never required to "make it up." The credit for the canceled lesson will roll forward to be used in the future.

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                                                    CANCELLATION POLICY EXPLAINED

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Why we cannot offer refunds for student missed lessons:

As we grow, we meet increased demand by adding more teachers . We cannot then adapt to reduced demand (lost revenue from missed lessons) without raising our prices.

The bulk of your tuition at Joyful Music & Arts is paid to your teacher as an hourly rate. Therefore, we attract great teachers who stay with us year after year. We could not continue to operate if we stiffed the teachers for their scheduled appointments while giving refunds to clients. Likewise, if we were to pay the teachers while simultaneously refunding missed lessons, we would not be able to maintain our stable presence in the South Bay Community.

Changing our attendance policy allows  our school to increase the incentive for students to commit to regular attendance. Weekly lessons paid in advance regardless of attendance override any conflicts that may come up. We are fortunate to have a very high rate of student retention from year to year, and strong student attendance is a part of that. Strong attendance contributes to success on the instrument which, in turn, reinforces the commitment to lessons.

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                                                    THE CHALLENGES OF RESCHEDULING

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Your teacher can reschedule lessons if he or she has space in his or her schedule and a studio is available. However, some teachers are in such high demand that they literally do not have any availability. In addition, teacher’s schedules often do not allow them much time for phone calls and email - this in itself sometimes limits a teacher’s ability to reschedule lessons.

Our cancellation policy: Weekday lessons that are canceled by the student less than 48 hours prior to the lesson on our scheduling system BOOKEO cannot be made up, nor can tuition be refunded. A teacher may, at his or her discretion, offer to reschedule the lesson if he or she has an available time slot.

Some guidelines to be aware of:

• Our teachers are paid for scheduled lessons regardless of student attendance.

• You are never charged for a lesson canceled by your teacher, and you are never required to "make it up." The credit for the canceled lesson will roll forward to be used in the future.

• If a teacher offers some rescheduling options and none of those work for you, there are no further options unless another student cancels, opening up another spot.